So, just an update but more on the service we received from the dealership. I filled out the Nissan survey that was emailed to us, that focuses on the dealership and service we got. I was honest in what we were and were not happy with, and they made it right for us in the end after they got the survey answers we were given the following: a full detail, a tank of gas, and front, rear, and cargo mats, the all weather mats they installed are those great Nissan branded version of Weather Tech (we were not expecting those at all, we thought they'd just install the cheaper ones). I know the cost of what they gave us wasn't that high for them (the owner of the dealership also owns the detailing business they use), but we appreciated it.
The issues (which I will try and shorten to the point)I talked about on the survey are:
-we were continuously told we weren't making them any money by getting such a good deal on this car, in fact the sales manager told us they were losing money on it because of us, which had us feeling like cheap a*holes and that we weren't valued as customers
-being told we had to add some $599 + tax dealership customer care package to have our car detailed fully for pick up (with 2 oil changes and maybe something else small was included), which means when we picked up our new car it was NOT professionally detailed, still had the factory stickers and glue from the stickers on it, and poplar tree fluff all over, the salesman told us that he was the one who had to clean it and the reason was b\c we didn't add on the package. The package was originally added into the cost of our car when I was negotiating when I never asked for it, so I felt that was a bit sneaky.
-there was a couple small scratches on the hood of the car when we picked it up, which we then had to book in for and get them to fix, which meant it was our time wasted in having to bring the car back to them on a weekday, which just sucked with our work schedules.